In these Terms and Conditions “we, our, us” refers to Visatovietnam.com
ACCEPTANCE OF TERMS
Please read these terms and conditions carefully before using this website. If
you object to any of the terms and conditions set out in this agreement you
should not use any of the products or services on the Website and leave
You agree that you shall not use the Website for illegal purposes, and will
respect all applicable laws and regulations.
You agree not to use the website in a way that may impair the performance,
corrupt the content or otherwise reduce the overall functionality of the
You (also) agree not to compromise the security of the Website or attempt to
gain access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses,
costs including legal fees incurred by us arising from any infringement of the
terms and conditions set out in this agreement.
Visatovietnam.com reserves the right to change any part of this agreement
without notice and your use of the Website will be deemed as acceptance of this
agreement. We advise users to regularly check the Terms and Conditions of this
We have complete discretion to modify or remove any part of this site without
warning or liability arising from such action.
CANCELLATIONS AND REFUNDS
We run No-refund policy on all Vietnam visa applications submitted on our
website. It is therefore important that should you wish to cancel your visa
application with Visatovietnam.com that you contact us immediately to prevent
any unnecessary cost being incurred. Once an approval letter has been sent to
your email address, we are unable to reimburse you the visa fee.
It is imperative that you supply us with all the correct information required
for your requested visa at the time of your intended departure.
Visatovietnam.com cannot be held responsible for any visa granted incorrectly or
refused entry due to incorrect visa information and any losses incurred. Though
every effort will be made on our part to correct any visa issues prior to
departure, no refund will be given by us in the event of false or incorrect
information being supplied at the time of submission. We strongly recommend that
you check your visa confirmation letter against your passport and personal
information prior to departure.
This visa is applicable to air travel only, so by applying through our website,
you agree that you will fly to Vietnam in order to get your visa stamped. We
will not refund in case you DO NOT enter Vietnam by air once your visa is
All the fees will be refunded in case your application is declined and depending
on card issuers, the refund process may take 7-10 working days.
Date format: dd/mm/yyyy - 1st January 2013
Time Zone: Vietnam standard time - GMT +7
Working days: All week days except Saturday and Sunday.
Working hours: 8.00 AM to 17.00 PM every working days.
Multiple / Single entry: Multiple is interpreted as multiple entries, not
Multiple entries means you are allowed to enter / exit Vietnam multiple times
within a given period of time (1or 3 months). For example: 3 month multiple
entry visa means - you are allowed to enter / exit Vietnam multiple times from
the date of arrival you provide through the application form on our website plus
3 calendar consecutive months.
PROCESSING TIME AND SERVICE COMPLETION
Processing time for arranging pre-approved letter offered by Visatovietnam.com
is based on processing time provided by Da Nang Tourism Company or Lotus Travel
Company (The agencies directly handle your visa application). Under normal
circumstances, it takes 2 working days, starting from the next business day
after you pay and notify us of your payment receipt. In special cases,
additional documents may be required and processing time may be longer than
usual. In such cases, we will inform you by email.
Our service is completed once the letter of approval is sent to the email
address you submitted during the application process. You are required to notify
us if you do not receive the letter in time, if no email from you informing us
that you do not receive the letter within 2 days, the service is understood to
be completed. We are not responsible for any delay/loss caused by the Wrong
email addresses supplied by applicants or the situation that applicants do not
notify us by email that approval letter is not received.
Once the service is completed and the approval letter is sent to the applicant,
the information and record of the applicant will be automatically deleted from
our system. Visatovietnam.com is not to be held accountable and responsible for
the problems and claims associated with personal data and privacy issues.
Approval Letter Amendment
The letter of approval can not be changed once it is issued, so please make sure
you double check all information to make sure that it is correct. All
corrections must be notified within 24 hours after submission. Otherwise, the
applicants are required to re-apply for a new letter of approval to make any
Visa on arrival is good for TOURISM purposes only so by applying through our
website you are agreed that you will use the letter of approval for tourism
We are not responsible for any loss, delay or cancellation of your flight
ticket, tour or accommodation booking made for your trip to Vietnam in case your
visa application or entry is declined or in case we are unable to send it to you
on time as promised. In this case, we will refund you the full amount paid to
Normally, it takes 2 working days to process an approval letter, however, there
are also exceptions, delay due to unforeseen problems. We strongly recommend
that you apply for a visa at least 1-2 weeks in advance of the travel date to
avoid any potential issues.
Normally, i takes around 15-20 minutes to get the visa stamped at Vietnam
airport upon arrival, however, sometimes it may take longer than expected due to
the large number of arrivals. The circumstances are unavoidable and we should
not be held responsible for any loss incurred.
* Applicant is responsible for checking accurate information on approval letter.
In case of mistakes, applicants are required to contact the us immediately for
correction. Otherwise, applicant is fully responsible for the mistakes. If the
errors are made on our part, we will process the letter of approval for free,
and if it is on the applicants' part, the applicants must pay the full fee to
obtain a new letter of approval. The process of getting a new letter of
approval, again, will take 2 working days, so it is recommended that applicants
check the approval letter carefully before the trip.
Vietnam visa approval letter is usually issued in group and therefore, you may
find your name, passport number and date of birth in the same letter as other
people. Only under special circumstances, request for an individual approval
letter should be sent to our email address: firstname.lastname@example.org.
Visatovietnam.com is not to be held accountability for any issues arising from
the group approval letter.
* We reserve the rights to refuse any new visa requests or the visa requests
which are already made on our website and in such cases, full refund will be