Terms & Conditions


By using, accessing, or browsing this site you agree to be subject to the terms and conditions that our outlined in this document that is collectively referred to as “our terms”. You also agree to abide by all laws and regulations. The principal applicant who in the process of completing their own Vietnam visa enrollment form will be referred to as “the applicant.” The terms “we,” “our,” and “us,” refer to Visatovietnam.com as an entire entity.

It is important you know that everyone’s legal interests are protected and that our relationship with you is built on trust. Please be aware that you must accept these terms of service in order to make use of our site and the service we offer.

Personal Details

The following information is compulsory and is registered as personal information in this website’s secure database:

  • Name
  • Place and date of birth
  • Passport information, including passport number and expiration date
  • Date of issuance
  • Type of supporting document
  • Mailing address and email address
  • Phone number
  • Connection log and information about IP connection
  • Cookies
  • Payment records

No information that is registered on Visatovietnam.com will not be shared or exposed with third parties, except for the following reasons: when necessary for system maintenance or management; upon request by law enforcement; when notified as a form where personal information cannot be identified.

Denying or Canceling of Vietnam Visa Application

If the applicant commits any of the acts described below, Visatovietnam.com reserves the right to disregard the client’s registration and/or delete their application and personal information:

  • omitting information required during the application process
  • willingly provide false information
  • be considered unsuitable to complete the application by not meeting the eligibility requirements
  • ignore, omit, or change registration procedures

If any of these acts are committed by an Vietnam visa applicant, and if the applicant has already received a Vietnam Visa, this website reserves the right to cancel and delete the applicant’s information.

Website Use

Using Visatovietnam.com is strictly limited to personal use. Its users are also agree to not reuse, copy, change, or download any part of this website for commercial use.

Service Contents

The contents on this website are determined only by Visatovietnam.com. Users of this website agree to the conditions that are listed here. The methods that relate to the supply conditions of this website are defined only by Visatovietnam.com and can neither be amended or modified or canceled at any time

Exemption from Responsibility

Visatovietnam.com is only applicable to Vietnam visa by processing the client’s information. The ultimate decision lies with the government of Vietnam and Visatovietnam.com cannot be held responsible for the Vietnam Visa result. Visatovietnam.com will not be held responsible for visa that are granted when the client provides false information.

Visatovietnam.com is responsible only for submitting the application on behalf of the applicant and cannot be held responsible for the result of said application, as approval is subject to the government’s authorization. Visatovietnam.com cannot be held responsible for Vietnam visa applications results that are produced from providing erroneous information or from a mistake made by the applicant. This site and company are not to be held responsible for a delay with the Vietnam visa application as the response time is handled by the government.

Visatovietnam.com is only responsible for verifying that all documentation has been provided and for correcting the document’s format as required by the government before the application is submitted. Visatovietnam.com is not responsible for the documentation data, such as name, passport number, city of birth, etc.

Temporary Suspension of Service

Visatovietnam.com reserves the right to suspend it service temporarily and provide advance notice to its clients in any of the following situations: when service must be suspended because of changes to the system management, technical difficulties, updates, or other reasons; when services cannot be maintained because of war, riots, labor disputes, or other public disturbances; when systems have to undergo urgent or standard maintenance; when services cannot be guaranteed because of an unexpected fire or failure in electricity; or when services cannot be continued due to a natural disaster, such as a flood, tidal wave, earthquake, etc.

Both the user and this website agree that Visatovietnam.com will not be held responsible for any damage that may result as a suspension of service, which could happen for any of the above-listed reasons


The users of this website are prohibited from the doing any of the following: commit criminal acts; copy, publish, or share offenses against the public morality; engage in any activities that can somehow cause a disadvantage for a third party; make insulting comments to this website, third parties, or other members; participate in any activities that violate this website’s copyright or intellectual property rights (this applies to all web users); spread or use harmful computer programs: or commit any other illegal acts.

If a website member causes harm to a third party while using these services, they will be the only ones held responsible and will thus be required to pay for all costs that stem from the issue. Visatovietnam.com will not be held responsible for damages that are caused by members who use this site’s services.

If a user violates these Terms and Conditions, Vietnamevisa.com.vn reserves the right to continue with legal proceedings.


Visatovietnam.com reserves the right to amend or modify the contents of the website as well as the terms and conditions. These changes take effect immediately and no prior notice in required. Each user is responsible of reading these terms and should be aware that these terms and conditions apply when they decide to contract the services offered by Visatovietnam.com.


Visatovietnam.com reserves the right to charge a service. Visatovietnam.com will charge the service fee in addition to the fee charged by the government of Vietnam.

Note: Holding a visa does not guarantee you entry to Vietnam. You must meet all of the conditions upon arrival to be granted entry. In the event that entry is not granted, no part of the fee will be refunded.

Payment of the application fee does not guarantee the approval of a visa. In the event of an application not being approved, the processing fee will not be refunded.

Customer Service

If you have any doubts about your Vietnam visa, please feel free to contact us at sales@vietnamevisa.com.vn.

Miscellaneous Information

By accessing this site, you agree to be bound to obey the restrictions and regulations set by Visatovietnam.com. This company reserves the right to alter the Terms and Conditions as set out herein and can also change any website content. All users who agree to make the most of our services that we offer are obligated to check for changes when it comes to these Terms and Conditions or content in general.

Applicable Law and Jurisdiction

The general conditions outlined in this document fall under Vietnam law. In the event of any legal proceedings that may arise all parties will be subject to the laws of this jurisdiction.